Systems Administrator

Location: Bedford, MA

Summary of Primary Responsibilities:

We are looking for a self-motivated, experienced Systems Administrator to join our team. The Systems Administrator will work cross-functionally to support the design, implementation, security, and maintenance of all Information Technology systems, including all processes related to these systems. Day-to-day support of our global IT systems, including on-premise and cloud-based client/server/storage/network/VoIP and mobile devices, are core responsibilities of our Systems Administrator. A successful candidate will ensure that the installation, diagnostics, repair/maintenance, and upgrade of all hardware and software are well planned and communicated to ensure maximum availability, optimal computing and equipment performance, and a high level of customer satisfaction.

The Systems Administrator will be located in our Bedford, MA facility and may occasionally require travel.

Specific Responsibilities:

  • Install, maintain, secure, and support on-premise and cloud-based network and server hardware and software, including virtualization, routers, switches, firewalls, storage, Wi-Fi, VoIP, and physical network cabling infrastructure.
  • Establish and maintain end-user accounts, user environments, directories, and security.
  • Collaborate in developing, managing, and complying with all policies and procedures related to network hardware and software acquisition, use, support, security, backup, and disaster recovery.
  • Communicate standards for use, operations, and security of the network, personal computers, and data.
  • Provide L2/L3 support to end-users as needed. Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
  • Communicate with other departments to report and resolve software, hardware, and operations problems.
  • Collect and analyze network and server utilization and security metrics.
  • Work with Internet Service Providers and various hardware/software vendors to manage and troubleshoot server, network, or application issues.
  • Keep abreast of emerging Infrastructure/Systems technologies and trends and identify opportunities to leverage them to drive innovation and ensure security.
  • Available off-hours as scheduled to monitor and respond to alerts, working with users and management to coordinate downtime for maintenance.
  • Manage daily and yearly infrastructure projects as assigned.
  • Contribute to infrastructure operation and strategic planning.
  • Provide high-quality customer service throughout every interaction.
  • Participate in special projects and other duties as assigned.

Experience, Knowledge, and Skills Required:

A successful candidate will demonstrate an ability to plan ahead, organize ideas, focus on quality, communicate clearly, solve problems methodically, and pay close attention to detail. The following knowledge and/or experience are also required:

  • Bachelor’s degree (B.A./B.S.) in information technology or related field
  • Minimum 3-5 years of IT Systems Administration experience, preferably in publicly traded, medical device, or pharmaceutical companies. Evidence of innovative thinking and high energy is required.
  • A+ and Network+ or equivalent experience required.
  • MCSA/MCSE certification is desired. Thorough knowledge of Microsoft Windows 10 and Windows Server 2012-2019 installation and administration
  • Network concepts such as the TCP/IP stack, network design and troubleshooting, network security, firewall, switch and router configuration, network cabling, and secure remote access protocols
  • Telecommunications concepts such as VoIP, PRI, T1, VPN, and CoS (Shoretel/Mitel experience preferred)
  • Datacenter concepts such as rack and cabinet management, cable management, hardware installation, environmental control, and power protection
  • Shared storage concepts such as NAS/NFS, SAN/iSCSI, and RAID
  • Virtualization concepts such as virtual hardware, resource pooling, and the virtual machine lifecycle (VMware/Hyper-V experience preferred)
  • Microsoft Azure/Active Directory concepts including user and group management, OU design, file permissions, user rights management, group policy, and MDM (Intune preferred)
  • Microsoft Office 365/Exchange Online management administration and security experience required
  • Microsoft SharePoint concepts such as libraries, lists, sites, workspaces, workflows, and ability to create libraries as well as management of security, performance, and governance
  • Working knowledge of backup system design and management (Veeam experience preferred)
  • Microsoft SQL Server concepts such as database management, backup and recovery, security, and performance tuning
  • Proficiency with Microsoft Office to create presentations, project plans, tables, charts, and graphs
  • Working knowledge of cGXP, SOX 404, and FDA CFR Part 11 Compliance
  • Demonstrated analytical, interpersonal, and communication (written and verbal) skills
  • High level of flexibility, with solid abilities in time management and prioritization
  • Detail-oriented and organized with the ability to work independently and under tight deadlines


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We are an equal opportunity employer, and we do not tolerate discrimination based on characteristics such as age, gender, gender identity and expression, genetic status, sexual orientation, race, ethnicity, national origin, religion, disability, military status, family status, or any other protected category under federal, state, or local law.