Careers

IT Support Specialist

Location: Sarasota, FL

Summary of Position Purpose:

The position is primarily responsible to provide local and remote hardware and software support for desktops, laptops, printers, and other peripherals. This position interacts with all levels of employees and candidates must be able to maintain a courteous, professional manner. Candidates must have an ability to work independently, research and resolve problems quickly and efficiently, and multitask well while maintaining deadlines. Candidate must be able to communicate technical items to non-technical employees. Duties will include local and remote troubleshooting and problem resolution. Candidate will be expected to remain current with standard industry services, programs, developments, and features throughout their employment

Specific Responsibilities:

  • Provide hardware and software support for all desktop, laptop, and other mobile users, to established standards and IT Service Level Agreement
  • Implement add/move/change requests for PC and telephone equipment
  • Provide support to various A/V and videoconferencing systems
  • Conduct new employee orientation on computer use, IT policies and best practices
  • Provide user-friendly, hands-on support to the users in multiple locations
  • Inform customers on the status of their requests and ensure customer satisfaction
  • Handle tickets effectively within the service desk system and assist in Tier 0 solution development
  • Maintain and support print equipment; resolve user issues as request
  • Assist in creating training materials pertaining to computer troubleshooting and usage, and provide end-user training as needed
  • Comply with all Sarbanes Oxley and Part11 requirements
  • Assist Systems Administrator/s with server support as required
  • Provide end-user service reports as required
  • Other duties and projects as assigned

Experience, Knowledge, and Skills Required:

  • High School Diploma required; Bachelor’s Degree in Computer Science or closely related degree strongly preferred
  • 1-3 years’ experience in an end-user management role, preferably in a high-paced environment, with demonstrated troubleshooting skills
  • In-depth experience with endpoint hardware, operating systems, and applications; Microsoft certification preferred
  • Advanced knowledge of the following:
    • Windows 10 OS
    • Office Desktop and 365 Suite
    • Symantec Antivirus Corporate Edition or equivalent endpoint protection solution
  • Good conceptual knowledge
    • Active Directory, DHCP, DNS and WINS
    • TCP/IP, routing, and switching
  • Availability to work off-hours to perform required upgrades and maintenance
  • Ability to travel between facilities to provide support to end-users as needed.

 

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We are an equal opportunity employer, and we do not tolerate discrimination based on characteristics such as age, gender, gender identity and expression, genetic status, sexual orientation, race, ethnicity, national origin, religion, disability, military status, family status, or any other protected category under federal, state, or local law.