Customer Service Representative

Location: Sarasota, FL

Summary of Functions:

  • Direct and assist in the activities of the Customer Service Department
  • Assist in all manner of corporate communications on company behalf with customers and distributors
  • Be able to create, edit, proofread and maintain documents within the Parcus regulatory environment
  • Produce and analyze reports with Excel
  • Be able to effectively learn and teach the Parcus CRM
  • Direct communication with customers, sales representatives, domestic/international distributors
  • Must be able to multi-task in a small office environment


This position reports to the Customer Service Manager at Parcus Medical.

Major Duties and Responsibilities/Authority:

  • Become intimately familiar with the Parcus Order Entry System and be able to teach others (delivered and non-delivered orders)
  • Create reports for sales, customers and distributors upon request
  • Work with the Parcus Regulatory team to create a comprehensive document control system
  • Able to prepare Certificates of Compliance and Custom documents (International orders)
  • Assist in the timely resolution of safety and quality issues raised by customers or staff
  • Support Parcus Medical Quality System and Safety and Health Program by following procedures and advising others
  • Understand and assist in maintaining the Cost per Case (CPC) program, customer consignments and consignment inventory tracking
  • Familiarity with distribution networks and regional sales managers
  • Maintain price list confidentiality
  • Issue, document and process Return Goods Authorizations in accordance with Parcus Regulatory team
  • Change Orders in accordance with Parcus Regulatory team
  • Back up the shipping department if necessary

Physical Requirements:

  • The employee may lift and/or move physical inventory weighting up to 10 pounds.
  • The employee might frequently sit for long periods of time

Experience and/or Educational Requirements:

  • 2 years experience in a customer service position
  • Ability to work well in a team setting
  • Must be competent in MS office programs
  • Previous medical device experience or medical training a plus


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We are an equal opportunity employer, and we do not tolerate discrimination based on characteristics such as age, gender, gender identity and expression, genetic status, sexual orientation, race, ethnicity, national origin, religion, disability, military status, family status, or any other protected category under federal, state, or local law.